faq

IF YOU HAVE A QUESTION

ABOUT YOUR EXISTING ORDER

  • What should I prepare for the first pickup?
  • What areas do you cover?
  • How long does cleaning take?
  • Can I add extra items to my order when you collect?
  • Which items should be dry cleaned and which should be laundered?
  • Can I order by phone or email?
  • How do I know if you can clean a specific type of clothing?
  • I'm not sure how my items should be cleaned. What should I do?
  • Where are my clothes cleaned?
  • Why do women’s blouses cost more than men’s shirt?
  • Are there any fabrics you don't clean?
  • What if my clothes are damaged?
  • Can you remove all stains?

Just have your clothes ready! Your LaundryMan Agent will bring LaundryMan bags to place your loose clothes in, so it helps to have them all together. Spare bags will also be given for your future orders.

Blue bag for Full Service

Grey bag for Ironing Only

White Bag for Wash & Fold

Kindly separate your items for each service. Anything in the White bag will be washed at 30ºC, tumble-dried on medium heat, and will be neatly folded.

We cover a wide area of Dubai.

The quickest way to find out if we cover your area is to download the app. Alternatively check our list below.

● Al Bada’a ● Al Barsha 1 ● Al Barsha 2 ● Al Barsha 3 ● Al Barsha South ● Al Furjan ● Al Manara ● Al Quoz 1 ● Al Quoz 2 ● Al Quoz 3 ● Al Quoz 4   ● Al Quoz Industrial Area ● Al Safa ● Al Satwa ● Al Sufouh ● Al Thanyah Fifth ● Al Wasl ● Arabian Ranches ● Barsha Heights ● Business Bay ● DIFC ● DIP 1 ● DIP 2 ● Discovery Gardens ● Downtown Dubai ● Dubai Design District ● Dubai Marina ● Dubai Production City ● Dubai Sports City ● Dubai Studio City ● Emirates Hills ● Emirates Hills 2 ● Green Community Village ● Jebel Ali Village ● JLT  ● Jumeirah ● Jumeirah Golf Estates ● Jumeirah Heights ● Jumeirah Islands ● Jumeirah Park ● JVC ● JVT ● Motor City   ● Springs & Meadows ● The Gardens ● The Greens ● The Lakes ● The Palm Jumeirah ● The Views ● Umm Al Sheif ● Umm Suqeim ● WTC

We aim to collect your clothes, clean them to a professional standard and get them back to you within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.

If you need the clothes the following day from pickup, additional 50% surcharge will apply.

Yes, absolutely – just give the extra items to your LaundryMan Agent and we will adjust your bill accordingly.

Don’t worry if you’re unsure how your clothes should be treated — we’ll check the label for you and take care of everything.

Please note that we cannot check care labels of items in Wash& Fold orders, so please separate dry clean and laundered items if needed.

We recommend not including shirts in Wash & Fold orders, to ensure they are pressed to a crisp finish.

We currently don’t support orders through those channels. Our app is designed to provide a convenient and seamless transaction. Why not download LaundryMan app for iOS or Android now and try it out?

If you can’t find a suitable category, it’s best to contact Customer Care at support@laundry-man.com so we can tell you for sure.

Don’t worry. We’re experts at dealing with this situation!

We’ll always do our best to make sure your clothes are handled correctly and with utmost care. If there’s any doubt or we can’t find a care label, we’ll return the item to you un-cleaned so there’s no possibility of damage to your items.

At our top notch facility! We know it can seem strange to give your clothes to a stranger, but our team of experienced dry cleaners will always handle your clothes with the utmost care and respect.

Cleaning women’s shirts and blouses costs slightly more because they typically have a more tailored fit and variable style than a man’s shirt. This means they must be hand-finished and require more time and attention in order to ensure a high-quality finish.

We don’t currently clean suede, velvet or fur items.

In the rare event that we receive your clothes and cannot clean them, we will notify you as soon as possible.

Your clothes are in safe hands and incidents of damage are extremely rare – but we understand it’s a natural point of concern.

In a (very, very) rare event your item is damaged, we’ll compensate you in accordance with our policy. Please refer to the T&Cs for more details.

Our teams use the highest quality equipment and industry-leading stain removal products available – but some stains can stump even us.

We’ll always try our best and we offer a free re-clean if you’re ever dissatisfied with the quality we provide, but unfortunately we cannot guarantee to remove all stains.

  • Are there any clothes you cannot clean in Wash & Fold?
  • Do I need to sort my clothes into colours and whites?
  • What temperature do you wash the clothes at?
  • Do you dry my clothes?
Please don’t add silk, leather, fur, velvet, cashmere or any dry clean only item to your Wash & Fold order as they aren’t typically suitable for machine washing or tumble drying.

Don’t worry about sorting clothes – we’ll do that for you. All you need to do is make sure you don’t include dry clean items with a Wash & Fold order.
We process all Wash & Fold orders at a standard 30 degree temperature.
Yes, all clothes in a Wash & Fold order are tumble dried at a medium heat. Please make sure your clothes are tumble dry friendly!
  • When can you collect my order?
  • Can I schedule pickup and delivery at different locations?
  • Where do I input the voucher code?
  • Can I give you back my hangers from a previous order?
  • Can I reschedule a collection or delivery?
  • I missed a scheduled collection/delivery, what do I do?
  • Can I cancel my order?
  • Where can I find my order history?
  • Why is my collection/delivery slot greyed out?
  • What are your customer care hours?

We are available from 12 noon to 11 pm, 7 days a week.

Want to check our availability? Download the app today!

Not at the moment. Currently pickup and delivery needs to be at the same location, but we’ll add multi-location orders very soon.
Please enter your voucher code on the checkout screen at the end of the order process. Alternatively, you can also shake the phone and a space to enter the code will appear.
Yes, of course! Please hand them over to your LaundryMan Agent on your next collection. We’ll recycle them for you.
Yes, you can change the collection or delivery time in the app or by contacting Customer Care at support@laundry-man.com.

Please note, there is a cancellation fee of 10 AED for any collection which is cancelled or rescheduled at less than 1 hour notice.

Don’t panic, all you need to do is contact Customer Care at support@laundry-man.com to arrange a new time.

Alternatively, we will try to contact you and arrange a new collection or delivery time for a period of 30 days. If you’ve not claimed your clothes within 90 days we reserve the right to give them to a registered UAE charity of our choice.

Yes, you can cancel the order within the app up to 1 hour before the scheduled pickup slot. If your pickup slot is within the next hour then please contact Customer Care via support@laundry-man.com.

Cancelling your order less than 1 hour before a scheduled collection or failing to be present will incur a 10 AED additional charge for the privilege.

Your order history is available in the app. Open LaundryMan on your phone and tap the basket icon on the top right – that will show you any open or previous orders.
That’s because we’re busy at those times and can’t take any more orders, sorry! Please choose another available time and we’ll see you then.
We’re here and happy to help from 10 am to 10 pm daily. Please contact us by email at support@laundry-man.com.
  • How do I enter voucher code?
  • How can I modify an order?
  • How do I check the status of my order?
  • How to track my LaundryMan driver/ ETA?
  • How to check my order history?
  • How to cancel my order?
Please enter your voucher code on the checkout screen at the end of the order process. Alternatively, you can also shake the phone and a space to enter the code will appear.

You can re-schedule, refine location, or modify items by following the steps below.

Step1: Click the washing machine icon on the top right corner to bring you to the ‘YOUR ORDER’ screen.

Step2: Select the order you need to modify. You’ll be directed to the screen for that specific order.

Step3: On this screen you’ll be able to refine the location, edit schedule and add or remove items.

To check your order status from the home screen, simply tap the washing machine icon in the top right.

Note, when opening the mobile app whilst an order is live, you should be taken to the order status screen automatically.

Track your driver in real time by tapping through to your live orders. This screen should open automatically when you open the app.

You’ll also find your driver’s estimated time of arrival in this section – and in the rare instance, he/she is running late, allowing push notifications on your smartphone means we can notify you beforehand. Otherwise, we’ll update you via SMS, email or phone call.

From the home screen, just tap the washing machine icon in the top right to find your entire order history.

Tip – you can tap on a previous order and place this exact same order again (with the same items automatically basketed).

We’re sorry you wish to cancel. If rescheduling or amending your order is out of the question, just follow the steps below:

Go to your active orders list and select the order you want to cancel.

Hit ‘cancel’ and confirm.

Alternatively, you can contact Customer Care via Live Chat or through support@laundry-man.com to make changes to your order but the cancellation fee may still apply.

Please note, cancellation within 1 hour of your collection slot will incur AED10 fee.

  • When will my card be charged?
  • How can I pay?
  • How are my card details transmitted and stored?
  • Is there a minimum order?
  • What is your pricing?
  • I have a general enquiry, how can I contact the team?
  • What if I need to make a complaint?

We use a highly secured platform called Checkout to collect payments. When you place an order with LaundryMan, Checkout secures the amount to ensure payment is possible but doesn’t directly charge your card until your clothes are received at our facility. We only collect payment once we’ve started cleaning your clothes.

In the event that the secured amount is different from the actual amount of the items received, we will release the hold on the secured amount then capture the correct amount. Please note, some banks may show the security hold as a recent transaction, but we only collect when we start cleaning your items.

We accept Visa & MasterCard. We cannot accept payments in cash at the moment.

You’re welcome to tip your LaundryMan Agents if you wish to and all tips go directly to them.

We utilise Checkout for processing payments and all sensitive information is encrypted using SSL (the industry standard) before being transmitted. Our servers do not store your card details to ensure an extra level of security.

Please see Checkout for more details.

Yes, there is a minimum order value and any order under this amount will be charged at the minimum order value. You can use vouchers and referral codes to lower the amount you actually pay, but some promotions may affect the minimum order value.

To see the latest prices please download the app or visit

Thanks for getting in touch – you can reach us at info@laundry-man.com.

Alternatively, if you have a suggestion for how we can improve then you can reach the team at support@laundry-man.com

Please contact the Customer Care team by emailing support@laundry-man.com. We treat all complaints with the utmost importance and as an opportunity to improve the quality of our service.

You can review our complaints policy in full at www.laundry-man.com/complaints

YOUR FIRST ORDER!
  • What should I prepare for the first pickup?
  • What areas do you cover?
  • How long does cleaning take?
  • Can I add extra items to my order when you collect?
  • Which items should be dry cleaned and which should be laundered?
  • Can I order by phone or email?
  • How do I know if you can clean a specific type of clothing?
  • I'm not sure how my items should be cleaned. What should I do?
  • Where are my clothes cleaned?
  • Why do women’s blouses cost more than men’s shirt?
  • Are there any fabrics you don't clean?

Just have your clothes ready! Your LaundryMan Agent will bring LaundryMan bags to place your loose clothes in, so it helps to have them all together. Spare bags will also be given for your future orders.

Blue bag for Full Service

Grey bag for Ironing Only

White Bag for Wash & Fold

Kindly separate your items for each service. Anything in the White bag will be washed at 30ºC, tumble-dried on medium heat, and will be neatly folded.

We cover a wide area of Dubai.

The quickest way to find out if we cover your area is to download the app. Alternatively check our list below.

● Al Bada’a ● Al Barsha 1 ● Al Barsha 2 ● Al Barsha 3 ● Al Barsha South ● Al Furjan ● Al Manara ● Al Quoz 1 ● Al Quoz 2 ● Al Quoz 3 ● Al Quoz 4   ● Al Quoz Industrial Area ● Al Safa ● Al Satwa ● Al Sufouh ● Al Thanyah Fifth ● Al Wasl ● Arabian Ranches ● Barsha Heights ● Business Bay ● DIFC ● DIP 1 ● DIP 2 ● Discovery Gardens ● Downtown Dubai ● Dubai Design District ● Dubai Marina ● Dubai Production City ● Dubai Sports City ● Dubai Studio City ● Emirates Hills ● Emirates Hills 2 ● Green Community Village ● Jebel Ali Village ● JLT  ● Jumeirah ● Jumeirah Golf Estates ● Jumeirah Heights ● Jumeirah Islands ● Jumeirah Park ● JVC ● JVT ● Motor City   ● Springs & Meadows ● The Gardens ● The Greens ● The Lakes ● The Palm Jumeirah ● The Views ● Umm Al Sheif ● Umm Suqeim ● WTC

We aim to collect your clothes, clean them to a professional standard and get them back to you within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back. If you need the clothes the following day from pickup, additional 50% surcharge will apply.

Yes, absolutely – just give the extra items to your LaundryMan Agent and we will adjust your bill accordingly.

Don’t worry if you’re unsure how your clothes should be treated — we’ll check the label for you and take care of everything.

Please note that we cannot check care labels of items in Wash& Fold orders, so please separate dry clean and laundered items if needed.

We recommend not including shirts in Wash & Fold orders, to ensure they are pressed to a crisp finish.

We currently don’t support orders through those channels. Our app is designed to provide a convenient and seamless transaction. Why not download LaundryMan app for iOS or Android now and try it out?

If you can’t find a suitable category, it’s best to contact Customer Care at support@laundry-man.com so we can tell you for sure.

Don’t worry. We’re experts at dealing with this situation! We’ll always do our best to make sure your clothes are handled correctly and with utmost care. If there’s any doubt or we can’t find a care label, we’ll return the item to you un-cleaned so there’s no possibility of damage to your items.
At our top notch facility! We know it can seem strange to give your clothes to a stranger, but our team of experienced dry cleaners will always handle your clothes with the utmost care and respect.

Cleaning women’s shirts and blouses costs slightly more because they typically have a more tailored fit and variable style than a man’s shirt. This means they must be hand-finished and require more time and attention in order to ensure a high-quality finish.

We don’t currently clean suede, velvet or fur items. In the rare event that we receive your clothes and cannot clean them, we will notify you as soon as possible.

WASH & FOLD
  • Are there any clothes you cannot clean in Wash & Fold?
  • Do I need to sort my clothes into colours and whites?
  • What temperature do you wash the clothes at?
  • Do you dry my clothes?
Please don’t add silk, leather, fur, velvet, cashmere or any dry clean only item to your Wash & Fold order as they aren’t typically suitable for machine washing or tumble drying.

Don’t worry about sorting clothes – we’ll do that for you. All you need to do is make sure you don’t include dry clean items with a Wash & Fold order.
We process all Wash & Fold orders at a standard 30 degree temperature.
Yes, all clothes in a Wash & Fold order are tumble dried at a medium heat. Please make sure your clothes are tumble dry friendly!
COLLECTION & DELIVERY
  • When can you collect my order?
  • Can I schedule pickup and delivery at different locations?
  • Where do I input the voucher code?
  • Can I give you back my hangers from a previous order?
  • Can I reschedule a collection or delivery?
  • I missed a scheduled collection/delivery, what do I do?
  • Can I cancel my order?
  • Where can I find my order history?
  • Why is my collection/delivery slot greyed out?
  • What are your customer care hours?
We are available from 12 noon to 11 pm, 7 days a week.

Want to check our availability? Download the app today!

Not at the moment. Currently pickup and delivery needs to be at the same location, but we’ll add multi-location orders very soon.
Please enter your voucher code on the checkout screen at the end of the order process. Alternatively, you can also shake the phone and a space to enter the code will appear.
Yes, of course! Please hand them over to your LaundryMan Agent on your next collection. We’ll recycle them for you.
Yes, you can change the collection or delivery time in the app or by contacting Customer Care at support@laundry-man.com.

Please note, there is a cancellation fee of 10 AED for any collection which is cancelled or rescheduled at less than 1 hour notice.

Don’t panic, all you need to do is contact Customer Care at support@laundry-man.com to arrange a new time.

Alternatively, we will try to contact you and arrange a new collection or delivery time for a period of 30 days. If you’ve not claimed your clothes within 90 days we reserve the right to give them to a registered UAE charity of our choice.

Yes, you can cancel the order within the app up to 1 hour before the scheduled pickup slot. If your pickup slot is within the next hour then please contact Customer Care via support@laundry-man.com.

Cancelling your order less than 1 hour before a scheduled collection or failing to be present will incur a 10 AED additional charge for the privilege.

Your order history is available in the app. Open LaundryMan on your phone and tap the basket icon on the top right – that will show you any open or previous orders.
That’s because we’re busy at those times and can’t take any more orders, sorry! Please choose another available time and we’ll see you then.
We’re here and happy to help from 10 am to 10 pm daily. Please contact us by email at support@laundry-man.com.
APP USAGE
  • How do I enter voucher code?
  • How can I modify an order?
  • How do I check the status of my order?
  • How to track my LaundryMan driver/ ETA?
  • How to check my order history?
  • How to cancel my order?
Please enter your voucher code on the checkout screen at the end of the order process. Alternatively, you can also shake the phone and a space to enter the code will appear.

You can re-schedule, refine location, or modify items by following the steps below.

Step1: Click the washing machine icon on the top right corner to bring you to the ‘YOUR ORDER’ screen.

Step2: Select the order you need to modify. You’ll be directed to the screen for that specific order.

Step3: On this screen you’ll be able to refine the location, edit schedule and add or remove items.

To check your order status from the home screen, simply tap the washing machine icon in the top right.

Note, when opening the mobile app whilst an order is live, you should be taken to the order status screen automatically.

Track your driver in real time by tapping through to your live orders. This screen should open automatically when you open the app.

You’ll also find your driver’s estimated time of arrival in this section – and in the rare instance, he/she is running late, allowing push notifications on your smartphone means we can notify you beforehand. Otherwise, we’ll update you via SMS, email or phone call.

From the home screen, just tap the washing machine icon in the top right to find your entire order history.

Tip – you can tap on a previous order and place this exact same order again (with the same items automatically basketed).

We’re sorry you wish to cancel. If rescheduling or amending your order is out of the question, just follow the steps below:

Go to your active orders list and select the order you want to cancel.

Hit ‘cancel’ and confirm.

Alternatively, you can contact Customer Care via Live Chat or through support@laundry-man.com to make changes to your order but the cancellation fee may still apply.

Please note, cancellation within 1 hour of your collection slot will incur AED10 fee.

PAYMENT & FEEDBACK
  • When will my card be charged?
  • How can I pay?
  • How are my card details transmitted and stored?
  • Is there a minimum order?
  • What is your pricing?
  • I have a general enquiry, how can I contact the team?
  • What if I need to make a complaint?

We use a highly secured platform called Checkout to collect payments. When you place an order with LaundryMan, Checkout secures the amount to ensure payment is possible but doesn’t directly charge your card until your clothes are received at our facility. We only collect payment once we’ve started cleaning your clothes.

In the event that the secured amount is different from the actual amount of the items received, we will release the hold on the secured amount then capture the correct amount. Please note, some banks may show the security hold as a recent transaction, but we only collect when we start cleaning your items.

We accept Visa & MasterCard. We cannot accept payments in cash at the moment.

You’re welcome to tip your LaundryMan Agents if you wish to and all tips go directly to them.

We utilise Checkout for processing payments and all sensitive information is encrypted using SSL (the industry standard) before being transmitted. Our servers do not store your card details to ensure an extra level of security.

Please see Checkout for more details.

Yes, there is a minimum order value and any order under this amount will be charged at the minimum order value. You can use vouchers and referral codes to lower the amount you actually pay, but some promotions may affect the minimum order value.

To see the latest prices please download the app or visit

Thanks for getting in touch – you can reach us at info@laundry-man.com.

Alternatively, if you have a suggestion for how we can improve then you can reach the team at support@laundry-man.com

Please contact the Customer Care team by emailing support@laundry-man.com. We treat all complaints with the utmost importance and as an opportunity to improve the quality of our service.

You can review our complaints policy in full at www.laundry-man.com/complaints